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Rob is a natural leader of change. He successfully led the shift to customer acquisition and retention using online channels, delivering substantial increases in both revenue and margin. He developed a clear strategy, and with determination and persistence, made the business cases, convinced multiple stakeholders of the need for change and built a highly effective central team to support the delivery. He also led the development of new technical platforms, supported skills development through training and organizational design, as well as championing a cultural change throughout the business to a more agile, data-driven approach. ….Above all he championed a customer-centric approach, ensuring “user experience” was at the heart of business thinking throughout the customer journey.John Wimbleton
Chairman European Travel Ventures